ADVANCE CELL CORPORATION SDN. BHD. (ACC) ONLINE MEMBERSHIP TERMS & CONDITIONS (Last update: 01/04/2017)

Please read the following terms and conditions carefully before signing up or making an order. ACC reserves
the right to amend these member terms and conditions anytime, with or without prior notice to customers (hereon
referred to as “ACC Members” or “Members”). As an ACC Member, it is your responsibility to know and
periodically update yourself on these terms and conditions so as to fully understand your member rights and privileges.

1. Membership
1.1 Application for ACC membership is open to anyone. However, approval of membership is subject to the discretion of the management of Advance Cell Corporation Sdn. Bhd.
1.2 The management of Advance Cell Corporation Sdn. Bhd. has the right to decline any individual Member status or to terminate a Member's membership at its discretion without prejudice.
1.3 Individuals who wish to join ACC as a Member must first complete the online registration form on the ACC website (www.accprint4u.com / order.accprint4u.com).
1.4 Each ACC member is entitled to only 1 account (Online Member Account).
1.5 No registration fee requires. But a Cash Advance Deposit must be paid up before the order send for printing. (For details in making Payment or Reloading Cash Advance, please refer to clause #3. Payment / Depositing (Reloading) Cash Advance).
1.6 Newly registered ACC Members will be given an official Member Code in order to make order transactions with
ACC. This Member Code is non-transferable and is restricted to non-Members or other registered Members.
1.7 Members may terminate their membership at any time, and the balance in their account are not refundable. As proof, all requests for termination of membership must be in writing and mailed to Advance Cell Corporation Sdn Bhd.
1.8 ACC membership will be auto terminate if the member account are inactive (do not have any transaction orders) for 2 years.

2. Ordering / Operations
2.1 All printing of ACC products will be solely undertaken by ACC or its appointed vendor. ACC Members are restricted from submitting any order for an ACC product to another printer/lithographer.
2.2 ACC Members are solely responsible for their own customers including any transaction such as payment collection.
2.3 ACC does not accept direct order(s) from Members' customers.
2.4 All orders must be submitted online.
2.5 ACC reserves the right to reject any order that does not comply with the standard product specifications for output set by ACC and stated in the members’ handbook and ACC website.
2.6 Once a member submits an order to ACC, it is considered a purchase. Once an order is in process stage (after
filtering/file checking stage) it cannot be cancelled or changed. Members who wish to cancel an order before the process stage will be charged a cancellation handling fee. This handling fee will be automatically deducted from the cash advance available in member's Online Member Account. Should there be insufficient funds in that member's account for deduction, that member will be prohibited from placing future orders as well as lose all membership privileges until the outstanding sum is paid up in full. Failure to do, ACC reserves the right to terminate that member’s membership without giving any notice and forfeit the balance of cash advance in that member’s account. That member will also be barred from re-registering/rejoining.
2.7 Order will not be processed if printing fee due exceeds the available funds in Member's account. Should this happen, Member is required to top-up (reload) cash advance in order to proceed with the order.
2.8 ACC provides printing services to its Members only.
2.9 ACC will not provide colour proofing or proofreading services. However, we do provide Contract Proofing which is an optional service.
2.10 The ACC Member Account is updated daily and Members can trace and print the statement of account from the Member Web Page.
2.11 ACC shall take legal action to prosecute any Member whom we suspect of making fraud deposits/payments to us. We shall also terminate that member’s membership and bar him/her from further use of our services.
2.12 For Cash Member who order Courier Name Card, should write the courier delivery method in the remark column due to Cash Member only allow for Own Collect by system.

3. Payment / Depositing (Reloading) Cash Advance
3.1 As ACC uses a prepaid system, orders will be debited from Member's cash advance. ACC Members must fax a copy of the bank deposit slip or funds transfer printout with note the company/user name upon paying depositing cash advance (for payment method through bank deposit or online interbank funds transfer only). All deposited cash advances must tally to reload amount that member has indicated in Reload Page.
3.2 Cash Advance Reload methods:
(i) CASH BANK-IN to ADVANCE CELL CORPORATION SDN. BHD. and deposited into ACC bank account at CIMB Bank: 8600 13 1277.
(ii) CHEQUE made payable to ADVANCE CELL CORPORATION SDN. BHD. and deposited into ACC bank account at CIMB Bank: 8600 13 1277.
(iii) INTERBANK FUNDS TRANSFER to ACC CIMB accounts.
(iv) Pay by cash or cheque direct to ACC counter(walk-in).
3.3 Activation of an ACC Member Account is subject to ACC management approval and successful clearance
of cheque or cash deposit or funds transfer verification by the bank.
3.4 Minimum cash advance to reload:(depend on member type)
i) Cash Member = Total amount of final price of the transaction order.
ii) M300 Member = RM300. Incremental in RM300s (ie. +RM300, +RM600, +RM900, +RM1200, +RM1500, etc.).
iii) VIP5K = RM5,000. Incremental in RM5,000s (ie. +RM5,000, +RM10,000, +RM15,000, +RM20,000, etc.).
3.4.a For reloads using cash or cheque deposit or interbank funds transfer, Members are required to fax the bank-in receipt/statement to ACC as proof of deposit.
3.5. ACC will provide a receipt for your Cash Advance Reload/Deposit.
3.6. Member's deposit of cash advance will be forfeited automatically if the ACC Member Account is inactive for more than two year from the last transaction.
3.7 Any balance in an ACC Member Account is non refundable upon termination of membership by member. In this case, all requests for termination of membership by either party must be in writing.

4. Pricing / Delivery
4.1 All product prices are based on full colour offset printing.
4.2 Free delivery is only for M300 and VIP5K member’s standard delivery.
4.2a Only listed postal code area are entitle to free delivery service.
4.2b Courier Name Card’s prices are inclusive delivery charges. All member include cash member are entitled to place order.
4.3 Exact reprints will be charged at the same price.
4.4 Services, products and pricing are subject to change from time to time.
4.5 All goods are delivered to ACC Members by ACC's appointed courier service company, or ACC’s deliverymen.
4.6 ACC will not liaise with any customer on Member's behalf.
4.7 ACC will only entertain requests for rushed deliveries through its optional Rush Order service. For special arrangements, Members are required to write in or call Customer Service with their enquiry. Additional charges will be charge for Rush Order.
4.8 ACC will only provide free ‘standard’ delivery to addresses according to the region of Member’s membership address, (i.e. West Malaysia members enjoy free delivery in West Malaysia only).
4.9 All goods will be delivered directly to ACC Members or collected from the ACC premise.
4.10 Goods delivered to ACC Members are packed according to ACC’s standard packing and with printed samples attached on the outside. Once goods have left our premises, they are no longer the responsibility of Advance Cell Corporation Sdn. Bhd. If there are any discrepancies in the print quality or quantity of goods, Members are advised to call the ACC Customer Service to lodge a complaint.
4.11 All goods need to be collect within one month, any goods failed to collect by customer after one month will be send for recycle, and customer cannot claim for reprint or refund.

5. Artwork File Preparation / Transfer
5.1 All artworks should be saved into individual files and according to each order.
5.2 All artworks must be sent to ACC through the Internet. Please download artwork specifications from our website to learn how to prepare file for uploading.
5.3 Due to the different colour displays on various monitors, printed colour of end product may differ from what appears on screen. Therefore ACC will not be responsible for colour discrepancies in the end product as a result of member’s reliance on the said colour displays instead of ACC’s CMYK Colour Reference manual to set his/her
colours for output.
5.4 ACC uses international colour measurement standards (densitor) and has a process colour combination tolerance of ± 0.10 density. While we do not guarantee exact colour match of your artwork or reprints.
5.5 To avoid delays or inconveniences, ACC Members are advised to check that their artworks comply with all ACC standard specifications, setting and format.
5.6 Unless otherwise stated or informed, Members are required to make the necessary corrections to the errors on their artwork file as reported. ACC will not accept responsibility for any consequences that may arise as the result of Member’s failure to make the necessary corrections before output.
5.7 In the event ACC detects that Member’s submitted artwork for printing does not comply with ACC artwork setting standards:
5.7.1 If Member insists on proceeding to print without making recommended corrections highlighted by our Customer service, Member does so at his/her risk. ACC cannot be held responsible for outcome of printout.
5.8 If a Member makes an error while placing his/her order, for example: accidentally submitting the same order twice, that Member must call to inform ACC Customer Service immediately. ACC will not be responsible for any consequences arising from that Member's failure to inform customer service immediately.
5.9 ACC cannot be held liable for any consequences in the event an artwork error goes undetected.
5.10 Artwork sent must be in a single layout. Any imposing of the artwork will be done by ACC.
5.11 No changes can be made to the artwork once submitted to ACC for printing.
5.12 ACC Members are required to resend artwork for every repeat order.
5.13 ACC is not responsible for Member's copyright infringement of artwork content.
5.14 ACC will not print jobs that contain offensive literature or images.
5.15 Please do not choose overprint as the colour of the final artwork. It may be different from the artwork design.
5.16 Please do not choose any special transparency. It may/may not be printed out.
5.17 ACC only accept Artwork format such as Adobe Illustrator (ai), Adobe Photoshop (psd), PDF, JPG, TIFF. We do not advise ACC member upload a CoralDraw (cdr)file, or the PDF file create by the cdr. Because some time the different version of the software may create the different outcome for the printing result. ACC members must save the CDR file into JPG format. If the ACC members still upload CoralDraw (cdr) format or the PDF file create by CDR, ACC will assume the customer is willing to bear the risk of printing, and ACC staff will not give additional notice, ACC will not make compensation in this case.
5.18 ACC does not allow our customer service team to edit/change your artwork. If you insist to request our customer service team to edit/change the artwork, ACC will not be responsible in this issue whereby customer cannot claim any loses from ACC. In this case, all the consequences/faulty/loses are bearable by the customer due to the agreement between you and the customer service officer.

6. General Expectation on Printing Outcome
6.1 Colour reproduction or accuracy is generally subject to the limitations of gang-run printing method. Therefore, the accuracy of colour reproduction is NOT guaranteed as stipulated in our Colour Disclaimer (clause #7).
6.2 ACC cannot be held liable for colour variations between jobs printed in different batches at different ordering periods.
6.3 Tolerance of the cutting edge and diecut is +- 2mm.
6.3.1 Base on term (6.3) we highly recommend customer not to do manuscript frame or border design, if customer insists to have this kind of design, ACC will not take the responsibility to pay complaints for asymmetric such as shifted or unbalanced.
6.4 Printed surface dotted with dirt shall not be more than 1 dot per 5cm2 and the dot shall not be bigger than 0.3mm.

6.5 For products with Spot UV finishing, tolerance of registration is +-0.25mm. Member may not reject order if Spot UV defects affect only 2% or below of the printed quantity per order.

6.6 ACC will free water base varnish for Art Card 260gsm to improve the quality of the goods. Art card with water base varnish are not suitable for stamping and writing. Therefor ACC will not accept any claim/replacement/refund being complaint on the above matter.

6.6.1 Free water base varnish on Art Card 260gsm will only apply base on the condition for the water base varnish machine. No complaint will be entertain if the water base varnish failed to apply to any art card due to the machine issue.

6.6.2 ACC reserve the right to stop supply water base varnish any time without notice. 
6.6.3 Digital product of material art card 260gsm is not able to free water based varnish.

7. Colour Disclaimer

In order to provide a cheaper end cost to our members and a quicker turnaround of the printed matter, ACC groups together CMYK work. This form of printing referred to as “gang-run printing” or “batch printing” is used for the printing of ACC’s standard products, and marginal variations are to be expected from one print run to another.
As such, while we take great effort to match colours as accurately as possible, we cannot be held liable for these marginal colour variations or inaccuracies in the printed matter which may be more evident in reprints.
A 100% exact colour match is not possible. The most accurate means of colour matching entails printing the job in isolation (entire-run print) as a stand alone job. This means of printing should be supported by contract proofing and will result in the print cost of the job being significantly greater.

8. Product Replacement
If you are not satisfied with any product, please e-mail to crm@accprint4u.com within 7 working days of receiving your order.
Please include your Member number, order number and reason for dissatisfaction. If you have not received your order within the specified delivery time, please contact Customer Service/Complaint Officer (FEEDBACK) not later than 7 working days from the date of the specified delivery time. Our team will review your complaint and work with you to meet your expectations. PLEASE NOTE: We will only reprint of any print job that fails to meet the conditions under the General Expectation on Printing Outcome (Terms & Conditions, clause #6). However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, ACC does not review artwork/documents for content or spelling. In no way shall either Advance Corporation Sdn. Bhd. or its subsidiaries, officers, directors, shareholders or employees be liable for any special incidents, indirect or consequential damages, mistakes or rejects of any kind whether or not the party has been advised of the possibility of such damages or rejects arising out of or related to an ACC Member's action(s). The terms and conditions constitute all terms and agreements relating to Members participating in the ACC Member Program.

9. Privacy Policy
9.1 We collect information to process your order, guide and enhance your online experience and to supply you with information in which you have expressed an interest.
9.2 At any time you can edit your account details and email address.
9.3 When you log in we collect name and address, telephone, email address, user name and password. This provides us with default details for your order processing and sets up security - so viewing of your account details, designs and order history is password protected.
9.4 To help you choose the right product and design to suit your purpose/business we ask you to make selections and choices - Only the design details are collected if you choose to save or order.
9.5 When you order we allocate you a customer number, capture order details to process and fulfill your order. Invoicing address and shipping address are retained when you register as a member so you do not have to enter them again. Order details are retained so you can view your order history.

10. Designer Recommendation
10.1 Recommendation of art work designer is open to anyone whose doesn’t know to do artwork finishing.
10.2 To request the designer recommendation, you need to fill in the online request form; however, approval of recommendation is subject to the discretion of the management of Advance Cell Corporation Sdn. Bhd.
10.3 Designer recommendation will give according to member location. For example, Penang area’s designer will recommend to same area’s members.
10.4 ACC is not responsible on any due between members and designer recommended.

 

 

 

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