In what circumstances can members enjoy FREE delivery / postage service ?
To be entitled to enjoy FREE delivery / Postage services on listed
postal code area, one must become a
Cash Advance members
(Except for Cash Member).
FREE delivery service included area are?
No doubt only listed postal code area are entitle to free delivery
service within Peninsular Malaysia,
but for those Listed under "Outskirt
Delivery Area" are subject to the discretion of the Courier Service
company, even though they delivery to most of the places.
Can we amend or edit the delivery method?
To avoid inconveniences & ascertain on prompt delivery, ACC do not
encourage members to amend
or edit once confirmation of order is made.
How will my goods be delivered?
Delivery lead time will depend on quantity & material selected . You may check them out on our flyer.
Note : Calculation will only starts on the 2nd day of an order placed
provided members have sufficient
fund in their A/c, otherwise it will be
calculated according to the payment date.
Is it possible for members to collect their goods earlier than the expected date stated?
Of course is possible, but , we will be treated this case as "Rush Order" and an additional charges
will be incurred.
Can member personally collect own goods at ACC premises?
Yes, you are most welcome to do so. Our freight delivery is from 4pm -
7pm , please call up to our
delivery department before you make your
collection from our ACC premises.
Can ACC directly deliver the goods to our customer
Sorry, that is not possible.
What shall I do if my
goods were to be exceeded the expecting date?
First of all, you
need to login to your A/c in “Order Management”to check on the status.
does not help to solve your query, please contact our customer service for
Is ACC ensure prompt
According to our
Company record, only a minimum of 3% might be affected on
delivery due to some
unforeseen circumstances, the remaining 97% is ensure to be
prompt delivery and
members moral support will be appreciated.
In what situation can
my goods be delayed ?
There are some common
situation like :
- Artwork problem
- Insufficient Fund
circumstances like :
- Machine Break down
- Traffic Accidents
- Act of God etc..
How do I count the delivery schedule ?
An illustration on how to calculate the delivery lead time is available, please refer: <Click Me>